Delivery Policy

Delivery policy:

We deliver our Products to all mainly UAE and delivery will be done within 1-5 days.

Delivery charges of AED 25.00 will be applied for orders below AED 99/-.

Detailed delivery policy:

a) Delivery will be made to the address specified when you complete the order. At the point of delivery, identity verification of the Consignee by sighting either a passport, driving license, Emirates ID, or Free zone ID to support consignee verification, will be required by our courier partners.

b) Please note that we do not do international shipping.

c) We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.

e) Whilst we make considerable effort to deliver all your products within 72 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier-delivered products for areas outside of main city limits that are classed as remote or semi-remote may take up to 5 working days depending on supplier schedules. (Contact Customer Support if further information is required)

f) Before ordering online you should check the following:

• The item will fit through the doors.
• The item will fit the exact space allocated in your house.
• There is a clear path between the road and your front door       
• If you live in an apartment, the lift is adequate to take delivery in size and weight.
• If there are any access difficulties, please inform us in advance, on the day you should ensure that:
• There is a clear path to your house.
• Your floors are covered to prevent scuffing.
•  Any delicate objects are put in a safe place.

g) For Cash on Delivery Orders payment will be collected upon delivery of the equipment. Free delivery shall not be applicable for orders received from remote areas. Customers may contact our sales representatives to get more information about the additional charges.

List of remote areas:
Ruwais	Al Dahra	Al Mirfa
Dhaharat Al Teeb	Al Ain outer 3	Bu Ghar
Al Ain Outer 1	Salam City Workers Area	Gheweifat, Batha
Al Ain Outer 2	Hamim	Jananah Island
Al Sweihan	Madina Zayed, Beda zayed	Sila
Al Waqan	Habshan	Qareen Al Aish
Al Qua	Bu hasa	Baniyas Island
Nahel	Tarif	Dalma Island
Jebel Dhanna	Abu Al Abyad Island	Ras Ghurb Island
Arada, Al Hilew, mukhayriz, Al birer	Liwa,Mezaira’a,Khannur, Kayyam,Umm hosn	Ghayathi
Al kifefah, Umm hafaf, Al Marfa	Hatta, Madham, Hatta Outer