Return Policy:

We take customer satisfaction very seriously here at Prime oz.com

In case of any issues that arise with your order, please send us an email at info@primeoz.com or WhatsApp (given number in the website) within 24 hours of delivery along with the relevant details such as your order number and our customer care team will get back to you as promptly as possible. For certain items, if any damage or not satisfied with the product buyer needs to inform the delivery team on the same day of delivery.

a. The decision on the refund will vary on case to case basis and there will be certain criteria for that:

  • Dead on arrival.
  • Unable to procure products: a reasonable time of 7 – 10 days from the date of authorization has to be given
  • Unable to repair the product.
  • Lost in deliveries.



b. If the product is not available then a full refund will be made to the customer. The refund will be made in the same mode of payment.
c. Refund is allowed only once duly approved by our team.
d. The product refund is applicable in the case product is malfunctioning and not repairable.
e. The product will be refunded at the same price as it was sold to you.
f. The settlement of the refund will only be affected once the bank has refunded the money which is the next billing cycle from the date of application of refund.(applicable if paid by card).
g. Refund will be made by cash for Cash on Delivery purchase.

Exchange or Refund

  1. Items to be exchanged or refunded must be presented with their complete box “as new” with inside packing, and all accessories sealed (i.e. in re-sellable condition).
  2. Items may only be exchanged or refunded if they are returned within  2 days from the purchase or delivery date.
  3. Refunds shall be made in the same manner in which the purchase of the item was made. For the avoidance of doubt, items that were purchased in cash shall be refunded in cash while items purchased by payment card shall be refunded to the same payment card.
  4. Home delivery items may only be refunded if the event of non-delivery, and upon the supplier’s written confirmation of such non-delivery.
    Installed items are not subject to any exchange or refund.
  5. In the case of equipment, once the product is shipped and installation is done, we will not accept the return of the product.