EVA MAT
Office FurnitureTerms & Conditions
Welcome to primeoz.com, this website (the “Website”) is provided by Golden Seed Group (“We” or “US”) as a service to our customers. Please note that your use of the Website service constitutes your unconditional agreement to follow and be bound by these terms and conditions (the “Terms and Conditions”).
We reserve the right to change the Terms and Conditions at any time. Any such changes will take effect when posted on the Website.
It is your responsibility to read the Terms and Conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions.
If you do not agree to (or cannot comply with) any of the Terms and Conditions, do not use this Website.
All the Information (as defined below) provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.
If you are not a consumer, you confirm that you have the authority to bind any business.
Order Acceptance
We reserve the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud are some situations that may result in the order being cancelled, additional verifications or information may be requested before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Once the order leaves our logistics center, you will be contacted by our team.
It is the responsibility of the customer to ensure that they are present at the time of delivery.
Cancellation
Please note that there may be certain orders that we may reject or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
For your convenience, you will not be charged until your payment method is authorized; the order information is verified for accuracy.
Some situations that may result in your order being cancelled due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our relevant department.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Terms of Use
The Website can be used only by persons who can form legally binding contracts under applicable law. Persons who are incompetent to contract are not eligible to use the Website. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users/members.
Amendment of the Terms and Conditions
We may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on the Website. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service of the Website. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of this Website.
Privacy Policy
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view the protection of your privacy as a very important community principle. We understand clearly that you and the Information is one of our most important assets.
Refund Policy:
a. The decision on the refund will vary on case to case basis and there will be certain criteria for that:
Dead on arrival.
Unable to procure products: a reasonable time of 7 – 10 days from the date of authorization has to be given
Unable to repair the product.
Lost in deliveries.
b. If the product is not available then a full refund will be made to the customer. The refund will be made in the same mode of payment.
c. Refund is allowed only once duly approved by our team.
d. The product refund is applicable in the case product is malfunctioning and not repairable.
e. The product will be refunded at the same price as it was sold to you.
f. The settlement of the refund will only be affected once the bank has refunded the money which is the next billing cycle from the date of application of refund.(applicable if paid by card).
g. Refund will be made by cash for Cash on Delivery purchase.
Exchange or Refund
- Items to be exchanged or refunded must be presented with their complete box “as new” with inside packing, and all accessories sealed (i.e. in re-sellable condition).
- Items may only be exchanged or refunded if they are returned within 2 days from the purchase or delivery date.
- Refunds shall be made in the same manner in which the purchase of the item was made. For the avoidance of doubt, items that were purchased in cash shall be refunded in cash while items purchased by payment card shall be refunded to the same payment card.
- Home delivery items may only be refunded if the event of non-delivery, and upon the supplier’s written confirmation of such non-delivery.
- Installed items are not subject to any exchange or refund.
DELIVERY POLICY
We deliver our Products to all mainly to UAE and delivery will be done within 1-5 days.
Delivery charges of AED 25.00 will be applied for orders below AED 99/-.
a) Delivery will be made to the address specified when you complete the order. At the point of delivery, identity verification of the Consignee by sighting either a passport, driving license, Emirates ID, or Free zone ID to support consignee verification, will be required by our courier partners.
b) Please note that we do not do international shipping.
c) We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.
e) Whilst we make considerable effort to deliver all your products within 72 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier-delivered products for areas outside of main city limits that are classed as remote or semi-remote may take up to 5 working days depending on supplier schedules. (Contact Customer Support if further information is required)
f) Before ordering online you should check the following:
- The item will fit through the doors.
- The item will fit the exact space allocated in your house.
- There is a clear path between the road and your front door
- If you live in an apartment, the lift is adequate to take delivery in size and weight.
- If there are any access difficulties, please inform us in advance, on the day you should ensure that:
- There is a clear path to your house.
- Your floors are covered to prevent scuffing.
- Any delicate objects are put in a safe place.
AVAILABILITY
All products advertised are subject to availability or while stocks last (as may be applicable).
We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
In the interests of all our customers, we may place restrictions on bulk buying of some products.
| Payment Policy |
| Cash on delivery (COD). |
| Quite simply, cash on delivery (COD) allows the customer to pay for their goods by cash/card in person directly to the courier at the time of delivery.COD is a popular choice for online shoppers. One of the main benefits of this payment method for your customers is the guarantee that they will receive the goods that they paid for, and not risk losing or wasting any of their money. |
| Bank transfers. |
|
While not everyone has a credit card, you can be sure that almost all of your customers will have a bank account to keep their cash in. However, despite the fact that online shopping is at an all-time high, consumers still have concerns about security when handing over card details. The main benefit of bank transfers is that customers don’t have to disclose any financial details to you in order to make a purchase. When you purchase from primeoz.com we want you to be happy with your purchase. So if you need to return a product, get it exchanged, or refunded, we want to make it as easy as possible. FAULTY PRODUCTS Disclaimer: |